Terms of Use

1. Acceptance of Terms

These Terms of Use (“Terms”) are a legally binding agreement between you and Dumo, Inc. (“Dumo,” “we,” “us,” or “our”) governing your access to and use of the Dumo platform, including our website, mobile application, voice AI agent, event discovery features, and all related services (collectively, the “Service”). By creating an account, clicking “I Agree,” or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

If you do not agree to these Terms, you may not use the Service.

2. Eligibility

You must be at least 18 years of age to use Dumo. By using the Service, you represent and warrant that you are at least 18 years old, that you have the legal capacity to enter into a binding agreement, and that you have not previously been suspended or removed from the Service. Dumo reserves the right to verify your age and identity at any time and to terminate your account if we have reason to believe you do not meet these eligibility requirements.

3. Your Account

To access most features of the Service, you will need to create an account. You agree to provide accurate, complete, and current information and to keep that information up to date. You are solely responsible for all activity that occurs under your account and for maintaining the confidentiality of your login credentials. You must notify us immediately at hello@dumo.app if you believe your account has been compromised or accessed without your authorization.

You may not use another user's account. Dumo's recommendations are personalized to you — misrepresenting yourself undermines the quality of our Service and may result in termination of your account.

You may delete your account at any time by contacting us at hello@dumo.app. Upon deletion, we will deactivate your account and handle your data in accordance with our Privacy Policy and applicable law. These Terms survive termination of your account.

4. The Service — What Dumo Does and Does Not Do

Dumo is a voice AI platform that conducts a conversation with you to learn your interests, availability, and social preferences, and then surfaces curated real-world experiences and small-group activities hosted by third parties. Dumo functions as a personal social concierge — it is not a social network, a dating platform, a ticketing platform, or a professional advice service of any kind.

AI Interactions. Dumo uses artificial intelligence, including large language models, to conduct conversations, interpret your preferences, and generate event recommendations. You acknowledge and agree that:

• AI-generated content, including recommendations, descriptions, and responses, may not always be accurate, complete, current, or appropriate for your specific situation.
• Outputs produced by Dumo's AI are based on probabilistic reasoning and do not constitute professional advice of any kind, including medical, legal, financial, or mental health advice.
• You should not rely on AI-generated recommendations as a substitute for your own judgment.
• Dumo is not liable for decisions you make based on AI-generated suggestions.
• Conversations you have with Dumo's AI agent are processed automatically and are not reviewed by humans in real time.

Nothing in the Service constitutes an endorsement of any specific event, host, venue, sponsor, or third party.

5. Hosts and Third-Party Events

Events and experiences featured on Dumo are created, operated, and hosted by independent third parties (“Hosts”). Dumo is a marketplace that connects users with Hosts — we do not own, operate, control, or co-host any events. Accordingly:

• Dumo makes no representations or warranties about the quality, safety, legality, or suitability of any event.
• Participation in any event discovered through Dumo is entirely at your own risk.
• Your interactions and any disputes with Hosts are between you and the Host directly. Dumo is not a party to those interactions and expressly disclaims all liability arising from them, including personal injury, property damage, theft, or loss occurring at or in connection with an event.
• You agree to comply with all rules, policies, and requirements of any venue or Host, including those related to age verification, conduct, and liability waivers the Host may require you to sign separately.
• We reserve the right to remove any event listing at any time, for any reason, without notice to you or the Host.

6. Hosts — Listing Terms

If you list experiences on Dumo as a Host, you represent and warrant that:

• You have all necessary licenses, permits, and authorizations to operate the event and host participants, including any required liquor licenses, food handler permits, or venue authorizations.
• Your event descriptions are accurate, complete, and not misleading.
• You will not discriminate against guests on the basis of any protected characteristic.
• You are solely responsible for the safety and conduct of your event.
• You authorize Dumo to display your event listing, photos, descriptions, and pricing to users of the Service.

By listing on Dumo, you agree to pay applicable listing fees and to comply with Dumo's Host policies as communicated to you separately. Dumo reserves the right to remove your listing, suspend your Host account, or terminate your access to the Service at any time for any reason, including if we receive complaints about your events or if your listing violates these Terms.

7. Fees, Transactions, and Payments

Certain features of the Service, including event booking, host listings, and premium access, may require payment. Before incurring any fee, you will have the opportunity to review and confirm the amount. All fees are stated in U.S. dollars. Unless otherwise required by applicable law or agreed by Dumo in writing, all fees are non-refundable.

Dumo uses a third-party payment processor (currently Stripe, Inc.) to process payments. By making a payment through the Service, you agree to Stripe's Terms of Service and Privacy Policy, available at stripe.com. You represent that your payment information is accurate and that you are authorized to use the payment method provided. Dumo is not responsible for errors or unauthorized use of your payment information by third parties.

Transaction fees applicable to event bookings will be disclosed to you prior to purchase. Dumo reserves the right to modify its fee structure at any time with reasonable notice.

8. Sponsors and Brand Partners

Dumo may feature sponsored content, branded experiences, or promotional listings from third-party brand partners (“Sponsors”). Sponsored content will be identified as such. Dumo does not endorse any Sponsor's products or services. Any interactions or transactions you enter into with a Sponsor are between you and that Sponsor directly, and Dumo is not liable for any claims arising from those interactions.

9. Phone Calls and Text Messages

By providing your phone number to Dumo, you expressly consent to receiving calls and text messages from us at that number, including by automated dialing systems or pre-recorded messages, for purposes of: (a) providing and operating the Service, including account verification, booking confirmations, and event reminders; and (b) sending you updates and promotional communications about Dumo and experiences we think may interest you.

You certify that any phone number you provide is accurate and that you are authorized to enroll it to receive such communications. This consent is not a condition of using the Service or completing any purchase.

To opt out of marketing text messages, reply STOP to any marketing message or contact us at hello@dumo.app. You may continue to receive transactional messages related to your use of the Service even after opting out of marketing messages. Message and data rates may apply. Message frequency depends on your activity.

10. User Conduct

You agree to use the Service only for lawful purposes and in compliance with these Terms. You agree not to:

• Impersonate any person or entity or misrepresent your identity or affiliation;
• Use the Service for any purpose that is fraudulent, deceptive, or harmful to other users;
• Attempt to manipulate, abuse, reverse-engineer, or circumvent Dumo's AI system or any other feature of the Service;
• Scrape, harvest, or extract data from the Service by automated means;
• Use any AI output generated by Dumo to train, develop, or improve any competing AI model or service;
• Use the Service in violation of any applicable law, regulation, or third-party right;
• Interfere with the operation of the Service or the experience of other users;
• Share your account credentials with any third party;
• Use the Service if you are under 18 years of age.

Violation of this section may result in immediate termination of your account, without notice and without refund.

11. User Content

When you use Dumo, you may provide content including text, photos, audio recordings, preferences, feedback, and other materials (“User Content”). You retain ownership of User Content you submit. However, by submitting User Content, you grant Dumo a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to use, store, reproduce, modify, display, and distribute your User Content for purposes of operating, improving, and promoting the Service.

You represent and warrant that your User Content does not infringe any third-party rights, violate any applicable law, or contain any false or misleading information.

Voice and Audio Data. If you interact with Dumo's voice AI agent, you acknowledge that your voice recordings and audio inputs will be processed and may be retained in accordance with our Privacy Policy. Do not include sensitive personal information (such as financial account numbers, passwords, or medical information) in your voice interactions with Dumo.

Dumo is not responsible for User Content submitted by you or other users and reserves the right to remove any User Content at any time for any reason.

12. AI Inputs and Outputs

As between you and Dumo, you own the outputs generated by Dumo's AI in response to your inputs, subject to these Terms and applicable law. However, by submitting inputs to the Service, you grant Dumo a worldwide, non-exclusive, perpetual, irrevocable, royalty-free license to store and use your inputs for purposes of providing, maintaining, and improving the Service, including improving the AI models we use.

You are solely responsible for verifying the accuracy and appropriateness of any AI-generated output. You agree not to represent AI-generated content as human-generated in any context where doing so would be deceptive or harmful.

13. Intellectual Property

“Dumo” and associated logos and marks are trademarks of Dumo, Inc. All content, software, technology, and materials on the Service are the property of Dumo or its licensors and are protected by intellectual property law. You may not use Dumo's name, marks, or proprietary content without our prior written consent. You may not copy, modify, distribute, or create derivative works based on any part of the Service without our prior written consent.

14. DMCA Notice and Copyright Policy

Dumo respects the intellectual property rights of others. If you believe that your copyrighted work has been reproduced on our Service in a manner that constitutes infringement, please submit a written notice to our designated agent containing the following:

• An electronic or physical signature of a person authorized to act on behalf of the copyright owner;
• Identification of the copyrighted work claimed to have been infringed;
• Identification of the material claimed to be infringing and its location on the Service;
• Your name, address, telephone number, and email address;
• A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law;
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf.

DMCA Agent:

Dumo, Inc.
Attn: Copyright Agent
hello@dumo.app

If you receive a takedown notice and believe it was submitted in error, you may submit a counter-notification to the same address. Dumo may, in appropriate circumstances, terminate the accounts of repeat infringers.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DUMO DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. DUMO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS; THAT AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, RELEVANT, OR APPROPRIATE; OR THAT ANY EVENT, HOST, OR VENUE WILL MEET YOUR EXPECTATIONS. YOUR USE OF THE SERVICE IS ENTIRELY AT YOUR OWN RISK.

DUMO DOES NOT ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT, SERVICE, OR CONTENT OFFERED BY ANY HOST, VENUE, SPONSOR, OR OTHER THIRD PARTY IN CONNECTION WITH THE SERVICE.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DUMO AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, ANY AI-GENERATED CONTENT, ANY EVENT, OR ANY THIRD-PARTY SERVICES, REGARDLESS OF WHETHER DUMO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL DUMO'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER THESE TERMS EXCEED THE GREATER OF THE TOTAL AMOUNT YOU PAID TO DUMO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR ONE HUNDRED DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

17. Indemnification

You agree to defend, indemnify, and hold harmless Dumo and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of or inability to use the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including intellectual property or privacy rights; (d) your User Content; (e) your attendance at or conduct during any event; or (f) any third party's access to or use of the Service using your credentials.

18. Dispute Resolution and Arbitration

18(a). Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Notwithstanding the foregoing, the Federal Arbitration Act (9 U.S.C. §§ 1–16) governs the interpretation and enforcement of the arbitration provision below.

18(b). Mandatory Arbitration

READ THIS SECTION CAREFULLY. EXCEPT AS SET FORTH BELOW, ALL DISPUTES BETWEEN YOU AND DUMO WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT.

This arbitration provision applies to any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or your relationship with Dumo, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether the claim arose before or after you agreed to these Terms.

Before initiating arbitration, you agree to first contact Dumo at hello@dumo.app and attempt to resolve the dispute informally. If we are unable to resolve the dispute within sixty (60) days of your initial notice, either party may commence arbitration.

Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, except as modified by these Terms. The arbitration will be conducted in the county of your residence or, at your election for claims of $10,000 or less, by telephone, video conference, or document submission. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

If you are a new user, you may opt out of this arbitration provision by emailing hello@dumo.app within thirty (30) days of first accepting these Terms, stating your full name and your intent to opt out. Opting out does not affect any other provision of these Terms.

18(c). Class Action and Jury Trial Waiver

ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY. YOU AND DUMO EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR AWARD RELIEF TO ANY PERSON OTHER THAN YOU INDIVIDUALLY.

18(d). Exceptions

Nothing in this Section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm, or from bringing an individual claim in small claims court if the claim qualifies.

19. Changes to the Service and These Terms

We may modify, suspend, or discontinue the Service at any time without liability to you. We may also modify these Terms at any time. We will notify you of material changes by posting updated Terms on the Service or by other reasonable means. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

20. App Stores

If you access the Service through a mobile application:

Apple App Store. These Terms are between you and Dumo, not Apple. Apple has no obligation to provide maintenance, support, or warranty with respect to the app. Apple is not responsible for any claims relating to the app. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Google Play Store. These Terms are between you and Dumo, not Google. Google is only a provider of the marketplace through which you obtained the app. Dumo, not Google, is solely responsible for the Service.

21. Notice to California Residents

If you are a California resident, you may report complaints regarding the Service to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 N. Market Blvd., Suite N-112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

22. Miscellaneous

These Terms, together with the Privacy Policy and any additional policies incorporated by reference, constitute the entire agreement between you and Dumo regarding the Service. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Dumo's failure to enforce any right or provision does not constitute a waiver of that right or provision. You may not assign your rights or obligations under these Terms without Dumo's prior written consent. Dumo may assign its rights without restriction.

23. Contact

Dumo, Inc.
hello@dumo.app