Privacy Policy

1. Information We Collect

A. Information You Provide Directly

Account Information. When you create an account, we collect your name, phone number, and date of birth (for age verification).

Onboarding and Preferences. When you interact with Dumo's AI agent during onboarding or ongoing use, we collect the preferences, interests, availability, lifestyle details, and other information you share in the course of that conversation.

Voice and Audio Data. If you use Dumo's voice AI feature, we collect audio recordings of your interactions. These recordings are processed to generate event recommendations and personalize your experience.

Booking and Transaction Information. If you book an event or pay a fee through the Service, we collect information necessary to process the transaction, including your name and billing information. Payment card data is processed directly by our payment processor, Stripe, Inc., and is not stored by Dumo.

Host Information. If you register as an event Host, we collect your name, contact information, business information, event descriptions, photos, pricing, and any other information you submit as part of your host profile or listing.

Communications. If you contact us directly, we collect your name, contact information, and the contents of your communication.

Feedback. If you submit feedback, ratings, or reviews, we collect that content.

B. Information Collected Automatically

Usage Data. We automatically collect information about how you interact with the Service, including pages or screens viewed, features used, links clicked, and time spent on the Service.

Device and Technical Data. We collect information about the device and software you use to access the Service, including IP address, browser type, operating system, device identifiers, and push notification tokens.

Location Information. We may infer your general geographic location based on your IP address. If you grant permission, we may collect more precise location information from your mobile device to surface events near you.

Cookies and Tracking Technologies. We and our third-party service providers use cookies, pixel tags, web beacons, and similar technologies to collect information about your use of the Service and to improve your experience. This may include session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). For more information about your cookie choices, see Section 6 below.

Analytics. We use third-party analytics tools to help us understand how users interact with the Service and to improve our product. These tools may collect information about your use of the Service and other online services over time.

C. Information From Third Parties

Social Media. If you interact with Dumo on social media platforms, we may receive information about you consistent with your privacy settings on those platforms.

Payment Processors. Our payment processor may share transaction confirmation and related information with us.

Event Hosts. Hosts may provide us with information about your attendance at or participation in their events.

2. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve the Service;
• Conduct conversations through our AI agent and generate personalized event recommendations;
• Process and store your voice and audio inputs to provide and improve our voice AI features;
• Verify your age and eligibility to use the Service;
• Process bookings, payments, and transactions;
• Communicate with you about your account, bookings, and events you may be interested in;
• Send you SMS messages and push notifications as described in these Terms;
• Train, develop, and improve our AI and machine learning models, using de-identified or aggregated data where feasible;
• Conduct analytics and research to understand how our Service is used;
• Detect, investigate, and prevent fraud, abuse, and violations of our Terms;
• Comply with applicable legal obligations;
• Enforce our Terms and protect the rights, property, and safety of Dumo, our users, and others.

3. AI Conversations and Voice Data

When you interact with Dumo's AI agent — whether by text or voice — your inputs are processed by our AI systems to generate recommendations and personalize your experience. Specifically:

• Conversation data, including text and voice inputs, may be retained to improve the quality and accuracy of future recommendations and to train our AI models.
• Voice recordings are processed by our AI infrastructure providers and may be temporarily stored in connection with that processing.
• We do not sell your conversation data or voice recordings to third parties.
• We do not share your individual conversation content with Hosts, Sponsors, or other users without your consent, except as required by law.

You should not include sensitive personal information — such as financial account numbers, passwords, government ID numbers, or detailed health information — in your conversations with Dumo's AI.

4. How We Share Your Information

Service Providers. We share information with third-party vendors and service providers that assist us in operating the Service, including cloud hosting providers, payment processors, SMS delivery providers, analytics platforms, and AI infrastructure providers. These providers are authorized to use your information only as necessary to provide services to us and are subject to confidentiality obligations.

AI Infrastructure Providers. Our voice AI and language model features are powered by third-party AI providers, including Anthropic, PBC (maker of Claude). Your conversation inputs may be processed by these providers in accordance with their privacy policies and our data processing agreements with them. We do not permit these providers to use your personal data to train their models independently.

Hosts. If you book an event or express interest in an experience, we may share your name and contact information with the relevant Host for purposes of managing your participation. We share only what is necessary and do not share your full conversation history with Hosts.

Sponsors and Brand Partners. We may share aggregated, de-identified information about our user base with Sponsors for purposes of campaign planning and measurement. We do not share personally identifiable information with Sponsors without your explicit consent.

Other Users. If you attend an event, other attendees may be able to see your name and, where applicable, a brief profile. Full conversation histories and onboarding data are not visible to other users.

Business Transactions. If Dumo is involved in a merger, acquisition, financing, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices available to you.

Legal Obligations. We may disclose your information if required to do so by law or in the good-faith belief that such disclosure is reasonably necessary to comply with legal process, enforce our Terms, protect the rights or safety of Dumo or others, or detect and prevent fraud.

With Your Consent. We may share your information with third parties when you have given us your explicit consent to do so.

5. SMS Communications

If you opt in to receive SMS messages from Dumo, message and data rates may apply. Message frequency varies based on your activity and preferences. You can opt out of marketing SMS messages at any time by replying STOP to any message or by contacting us at hello@dumo.app. You may continue to receive transactional messages related to your bookings and account even after opting out of marketing messages.

Your consent to receive SMS messages is not a condition of using Dumo's services or completing any purchase.

6. Cookies and Tracking Technologies

We use cookies and similar technologies for purposes including authenticating your session, remembering your preferences, analyzing how the Service is used, and serving relevant content. You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling cookies may affect the functionality of certain features of the Service.

We may also use pixel tags and web beacons in emails to track whether you have opened an email and clicked any links. You can disable this by adjusting your email settings to prevent automatic image loading.

7. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Voice and conversation data used for AI model improvement is de-identified or deleted on a rolling basis in accordance with our internal data governance practices. You may request deletion of your account and associated personal data by contacting us at hello@dumo.app. We will respond to deletion requests within the timeframe required by applicable law.

8. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, loss, misuse, and disclosure. However, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of your information, and you use the Service at your own risk. If you believe your account has been compromised, please contact us immediately at hello@dumo.app.

9. Your Rights and Choices

Regardless of where you are located, you have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Request deletion of your personal information, subject to certain exceptions;
• Opt out of marketing communications at any time.

California Residents — CCPA/CPRA. If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including:

• The right to know what personal information we collect, use, disclose, and sell;
• The right to delete personal information we hold about you, subject to exceptions;
• The right to correct inaccurate personal information;
• The right to opt out of the sale or sharing of your personal information. Dumo does not sell your personal information as that term is defined under California law;
• The right to limit the use of sensitive personal information;
• The right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, contact us at hello@dumo.app. We will verify your identity before processing your request and will respond within the timeframe required by applicable law. You may designate an authorized agent to submit requests on your behalf.

Nevada Residents. Dumo does not sell covered information as defined under Nevada Revised Statutes Chapter 603A. If you have questions or wish to submit a related request, contact us at hello@dumo.app.

EEA and UK Residents. If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection law, including the right to data portability, the right to restrict processing, and the right to lodge a complaint with a supervisory authority. Our legal bases for processing your personal information include contractual necessity, legitimate interests, compliance with legal obligations, and, where required, your consent. To exercise your rights, contact us at hello@dumo.app.

10. Children's Privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18 without appropriate verification, we will delete that information promptly. If you believe a minor has provided personal information to us, please contact us at hello@dumo.app.

11. Third-Party Links and Services

The Service may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through or in connection with Dumo.

12. International Users

The Service is operated from the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to the transfer of your information to the United States and other applicable jurisdictions.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the “Last Updated” date, and by other means as required by applicable law. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Dumo, Inc.
hello@dumo.app